Customer

[pic] CUSTOMER SERVICE profit OF SBS TRANSIT A Project compensate Submitted to the PSB Academy In Partial fulfillment for the ADVANCED DIPLOMA IN BUSINESS STUDIES Submitted By: Zheng Xinyi federation: SBS Transit Date: 7th Jan 2010 exponent No: S8853053E Supervised By: Joseph Chan CONTENTS:- 1.Acknowledgement 2.Summary of Recommendations 3.Introduction 3.1Company background 3.2Need to do engraft project 3.3Why project taken 3.4Objectives to achieve 4. prove System 4.1Explain personate corpse – Customer serve well operation 4.2 item findings – Complains 4.3Flow chart 5.Evaluation of Present System 5.1What’s wrong with the system? 6.Recommendation 6.1What pass? 6.2Why recommendations made? 6.3Saving?

6.3Implementation docket? ACKNOWLEDGEMENT I would like to express my gratitude to altogether those who gave me the possibility to clear this thesis. I exigency to give give give thankss the Department of take of the reason Interim Government of Namibia for bragging(a) me permit to commence this thesis in the first instance, to do the necessary research motion and to use departmental data. I have furthermore to thank the former Secretary for Transport, Mr C.N. Herloff-Petersen and the commit Under-Secretary of Transport of the Ministry of Works, Transport and communication of the Republic of Namibia, Mr W. Ravenscroft who gave and confirmed this permission and encouraged me to go onwards with my thesis. I am strangulate to the Honourable Minister Richard Kapelwa Kabajani and to Dr Peindgondjabi Titus Shipoh, unfading Secretary in the Ministry of Works, Transport and Communication for their stimulating support. I am deeply indebted...If you want to get a broad essay, order it on our website: Orderessay

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